Sending handwritten letters with Pensaki

Shipment information.

1. General information: How does it work?

Currently all handwritten documents are prepared and posted in Germany. After the quality assurance process the envelopes are handed over to Deutsche Post AG. From there on all documents are processed like normal snail mail via Deutsche Post. Enterprise services are handled differently.




2. Shipping costs: Post stamps are included in all Pensaki® standard products.

Pensaki offers free shipping for its standard handwritten documents. Therefore all prices include the costs of postage stamps and the delivery via snail mail. 

3. When will the recipients get their handwritten letters?

Total delivery time = Pensaki internal (3-5 business days) + standard mail delivery times (see table for indications) According to publicly available information Deutsche Post AG expects the following delivery times for letters, cards and postcards (see table). Within Germany Deutsche Post states that 95% of all letters are delivered the first consecutive business day (sender and receiver reside in Germany.

The following table represents non-binding information from German mail operator Deutsche Post AG.


Average effective
 mail delivery time*

Austria 2,1
France 2,1
Germany 1,1
Italy 2,2
Switzerland 2,1
United Kingdom 2,1
U.S.A. 2,4

* business days (provided by Deutsche Post AG) In the case of deliveries to Islands or to rural areas or other external factors the delivery time can exceed these estimated values. More information can be found here. https://www.deutschepost.de/de/b/briefe-ins-ausland.html (Germany only unfortunately).